Door Policy


The Arch restricts the age of those attending to children 14 years old and over, with under 16s accompanied by an adult (over 18) for early curfew gigs or strictly over 18’s for late curfew club nights, due to the venues licencing agreement and crowd profiles.

Children who appear to look under the age of 14 that arrive to a gig and cannot prove they are 14 or over may be refused entry. The duty manager will make this decision. Please ensure you read all the show details prior to booking tickets.


All advanced tickets should be purchased through one of the recognised outlets used by the venue, more often that not these are Skiddle (e-tickets), Resident Advisor, Native, Seetickets  or directly from the promoter. However occasionally events may be sold via other ticketing outlets, please contact if you have any queries.

Please note you cannot purchase advanced tickets over the phone with the venue or directly from the premises, however on most occasions when the event is not sold out you will be able to purchase tickets on the door. Please check the event listing for details.

For non-received or lost tickets please contact the outlet that the tickets were booked / purchased through and not the venue directly.

BEWARE OF SECONDARY TICKETING (Touts, facebook, etc). Fraudulent tickets such as cancelled & duplicated tickets can be sold on the secondary ticketing market and will not be accepted on entry. The venue is unable to help with ticketing problems unless tickets are purchased with an authorised ticketing agent.


In accordance with licensing law the venue has the right to refuse admission without providing a reason. If you have consumed alcohol prior to arrival & appear to be in an intoxicated state or behave inappropriately in the queue or in view of the venue staff you may be refused entry without a refund.

Crowd surfing and the throwing of drinks are strictly prohibited in the venue and those who do this will be ejected without a refund. In line with licensing law the venue has the right to refuse admission to any patron without providing a reason.


Once you have entered a venue there will be no pass outs and no re-admittance. Should you leave the venue for any reason you will not be readmitted and no refund will be given.


The Arch takes a zero tolerance policy towards drugs in relation to possession, dealing or using